Return and Refund Policy

Returns

**Non-Returnable Items:**
- Personal care items (e.g., makeup, skincare)
- Custom or personalized products
- Sale items (only regular-priced items may be refunded)
1. Contact our customer service team at [email protected]/+27621096427 to request a return authorization.
2. Once your return is approved, you will receive a return shipping label and instructions on how to send your item back.
3. Pack the item securely and include all original packaging and accessories.

**Return Shipping:**
- Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.
- If you receive a defective or incorrect item, we will cover the return shipping costs.

 Refunds

Refund Policy:

Refunds will be processed in full only in cases where the error is attributed to our company, or if an incorrect order has been sent. If the correct item is sent in the correct size and condition, refunds will not be accepted.[email protected] /+27621096427.

 Exchanges

**Damaged or Defective Items:**
- If you need to exchange an item due to damage or defect, please contact us at  [email protected]/+27621096427 within 5 days of receiving your order.
- We will provide instructions on how to return the defective item and send a replacement at no additional cost.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

- Email:  [email protected]
- Phone:+27621096427